You might have heard of the idea of outsourcing some of organizations business process and you wonder why it is becoming more and more popular these days.
Business Process Outsourcing, or commonly known as BPO, is the trade of services between a company and an outside supplier, or provider of services.
The BPO Industry has been gaining popularity these days, providing mainly non-core, but lately even core, business processes to organizations that need the expertise and objectivity of an outside provider. Services that are commonly outsourced include financial services, like book keeping; business consulting; call center or customer care services; typesetting; animation and multimedia; marketing; and a whole lot more.
Now, you may ask is there really a need to outsource these services when you can have, or may already have, a whole department dedicated to these areas?
True. You can have a whole department focusing on these tasks and services but have you ever asked and analyzed objectively if your business is getting the desired result? And do you think the amount of investment you put on it is worth the result?
Many companies these days...
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