When talking to managers about concepts like WEB 2.0 or Enterprise 2.0 I am often confronted with comments like Yes, we tried that but it did not work or Our employees do not want to use it or We already have a process management team which document all of our internal processes.
So it must be clear to everyone that WIKIs dont work and this will be the shortest knowledge paper I have ever written.
No, fortunately it is not as simple as that. Many corporations have deployed excellent WIKIs providing valuable information to the corporations they serve.
Some companies have actually been seriously surprised about the amount of WIKIs they actually had, but did not know about before they actively went to look for them.
WEB 2.0 technologies are often deployed from the edge of the company and not from the center. Different departments see the value in sharing information but the company as a whole has not yet realized the value.
Another part of the problem is the fact that it is being end-user deployed, and when the end-user leaves or is reassigned their PC running the WIKI is removed or even decommissioned with the resulting loss of knowledge (No...