“You are the worst company I have bought from!” – writes the client. Oops, bossss! What should I write back?
It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it.
All is well when it...
After purchasing my new device FasTrak and registering my account on the net, I placed the device near to my vehicles dashboard near enough so as to the interceptors would countercheck my signal so that when I drive through the Fastrak traffic lane, my dues would be deducted...
With the complexity of ones business comes the stress of an effective phone system. With multiple customer service representatives at my business, I found it hard to find a phone system that could handle the workload of the many users at one time. After researching other options, I found a...
It is generally believed by those in our trade that while employment candidates may embellish their employment tasks and positions, they will downright lie about their education.
Yes, that person interviewing with your Human Resource Manger and other relevant executives, the one looking...
The very foundation of outsourcing means getting someone to handle your work, a partner in business. Ideally the outsourcing consultant or company should have a similar vision as yours and solid work ethics.
Success in business would depend greatly on finding the right outsourcing...
The Information Management Journal/September / October 2007- Todayีs explosion of electronic data, coupled with the December 2006 amendments to the Federal Rules of Civil Procedure (FRCP) concerning electronically stored information (ESI), requires information and legal professionals to...
The Information Management Journal/September / October 2007- Todays explosion of electronic data, coupled with the December 2006 amendments to the Federal Rules of Civil Procedure (FRCP) concerning electronically stored information (ESI), requires information and legal professionals to expand...
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Heres a 9-step plan for effectively coaching call center agent phone calls:
1. Randomly record 2 3 telephone calls. Random recording is important. Do not...
Here are Seven Business Growth W.O.W. tactics for increased market share that you can deploy now:
1. Rule 1-12-50 – The first portion of every month (hence the number 1), consistently every month (hence the number 12), identify a population index upwards of fifty (hence the number...