When you listen to a customer (or co-worker, spouse, significant other), your brain is constantly making hundreds of assumptions. Each word, inflection, and tone of voice is interpreted, but not always as the speaker intended. Research shows that 2/3rd of all employees feel management isnt...
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than...
Call center monitoring software provides quality monitoring that improves the life cycle performance of campaigns. Phone calls received by a call center are monitored to make sure that customers are given the appropriate and correct information for solving their problems. Monitoring tools can...
First of all, lets have a brief introduction of CAD Services. Computer Aided Design (CAD) service is a type of computer-based tool, which can be used for drafting and designing related services. CAD is used in a wide range of designing fields such as architecture, mechanics and electronics....
Buyers Guides vs. Unbiased Product Reviews why more and more consumers are preferring the latter?
If you are on the look out for a buyers guide before going on your next shopping spree, here’s something that can help you make a smarter choice! We all know there are buyers guides...
All businesses strive to provide excellent customer service, but theres a fine line between service and servility. Extreme servility is called obsequiousness. Now theres a word for you to know. Even if you dont know what it means, youve experienced itmaybe in a restaurant, a clothing store, a...
Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale. That tactic seems obvious to most people. What often is neglected is the post-sale follow up with customers, particularly when it comes to online...
Boost Up Your Business by Reliable and Affordable Transcription Services in India
Transcription services are required in almost every area of the business spectrum. The need to put into text, the spoken word, automatically creates demand for business transcription companies that...
Battling with Customer Service: How to Win the War, Part 2 of 2
If youve already read Part 1 of Battling with Customer Service: How to Win the War, congratulations! Youre halfway to becoming a pro. Follow these last five steps and youll be on track to bending the minds of customer...
Battling with Customer Service: How to Win the War, Part 1 of 2
Customer service, how I loathe thee. Let me count the ways. The never-ending loop of obnoxious hold music. The pressure to buy new products and services. The poor-quality, outsourced call to a distant land.
A call...
Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty much the only way you will convert visitors to customers. You can also increase your ROI and improve online sales with excellent customer service.
If you...
Just about everyone these days has some sort of answering service, whether automated, like an answering machine, or live. When you call someone without a service, often it can get very annoying. This is especially true when it comes to businesses. However, customers do not usually want to...