Part of owning a home business is providing customer service to your clients. There is a great deal of information that can be helpful when providing customer service. One issue that should be addressed is managing customer complaints for your home business. There is no way to keep everyone happy all of the time. When you market products and services, there is sure to be someone that is going to have a complaint. Complaints are fine for a home business as long as you manage them well and turn the experience into a good one.
A customer may be in a bad mood and end up taking it out on you. No matter how belligerent, rude or nasty the customer may be to you, it is important to not take it personally. You have no idea what happened in that persons life that day or even week. Unfortunately, for whatever reason they may end up taking their anger and frustration with life out on you without even realizing it. Even if you know that they realize it, you still cannot take it personally. Taking customer complaints personally will create a volatile situation that you want to completely avoid. Remember that no matter what the complaint, it is not personal toward you...
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