When you are preparing for a move, you will find that there are a lot of details that have to be taken care of. You will have a lot of preparations to handle for the big day and it will take a lot of time for one or two people to handle. Most people find it a lot easier to hire movers to take...
We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, “sloppy!,” to those who matter the most: your customers? Let’s see how one leading...
Collaboration among healthcare professionals, particularly in circumstances that require the sharing of confidential patient information, requires an intranet or extranet that offers enhanced security features.
The Health Insurance Portability and Accountability Act (HIPAA) has three...
About once a week I grab my laptop and head to a caf to work, brainstorm, and map out business plans. I usually enjoy a latt, cappuccino, or green tea while I work and Ive found the change of scenery ignites my creativity and jump starts my productivity. For years Ive gone to the same caf on...
While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts within your organization! Sooner or later the ripple effect...
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customers complaint into a positive.
1. Listen
When a customer comes to you with a complaint about one of your products...
Top 7 Things You Must Know Before Dealing with Your Next Difficult Customer
1. Anger precludes rationality.
Angry customers simply cannot rationalize. This is because they are so wrapped up in the emotion of anger that everything you say is filtered through their emotions....
Top 6 Ways To Get An Angry Customer To Back Down
1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that the mere act of apologizing has...
1. Don’t make threats. Have you ever said this, “If you don’t calm down, I’m not going to help you.” Or, “If you continue to yell at me, I’m going to have no choice but to terminate this phone call.” If you’ve ever made these, or similar,...
Statistics show that, on average, U.S. companies lose half of their customers every five years.
It’s true that acquiring new customers will help your business grow. However, your current customers are the lifeblood of your business and keeping them happy should be your highest...
Over 40% of America’s largest businesses improve their profitability using outside service providers for their bookkeeping and financial functions. Due to technological advances, this same alternative is now available to small businesses. Firms using the Analytix solution are discovering...
Getting a moving company to help you with the difficult task of moving is a great idea. There are so many moving companies that it may seem hard to find the perfect one for you and your needs. You should treat hiring a moving company like you would if you were hiring a doctor or having any...