“CRM” stands for Customer Relationship Management. It is a business strategy that is used to improve customer service, and increase customer satisfaction. Customer Relationship Management is designed to provide information a business need to develop and implement smarter customer...

This week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease.the ABCs of Customer Recovery.

A ct as if every lost customers sales come out of your paycheck.

Believe the best of customers. Dont make the...

Your aim in giving your customers exceptional service is to make them say Wow! as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service.

1. Give Your Customers Plenty of Strokes. People love to be stroked. Just like domestic...

The preamble to the United States Constitution begins, we, the people. I feel strongly that we, the people, are what make the difference in life, both personally and professionally.

The interaction anyone has at any level with your employees, including you, gives a customer– ...

Clients work with professionals whom they trust. Building trust is an ongoing process. Here are 10 ways to build trust with both old and new clients.

1. Keep your agreements with your clients If you promise delivery on a particular day, make sure to deliver when it was promised. Even...

Call it a blind spot. Call it regimented thinking. Call it the-way-we-have-always-done-it. But by any name, there are actions and practices that far too many businesses engage in that can unknowingly drive customers away.

When I observe such practices, I move from being angry to just...

As you may have already heard, PAS (the Prosperity Automated System) has added another income source to its line-up. It is called Freedom Rocks. Freedom Rocks, in a nutshell, promotes a unique “Wealth Builder” program that produces automated buy and sell triggers for its members,...

Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you work in an internal staff department in a large firm, you have Customers. They are the people you provide work to. And second, dont be put off...

Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you’re well positioned to completely regain the goodwill of unhappy customers after any service mishap.

1. Telling the customer he...